At kylevialli.com, we want you to be really happy with your purchase. This policy explains your rights and how we handle returns, refunds, and exchanges.

1. Eligibility for Returns

To be eligible for a return:

The item must be unused, in the same condition as received, and in its original packaging.

2. Your Right to Cancel

Under the Consumer Contracts Regulations, if you change your mind about a purchase, you have 14 calendar days from the day after you receive your goods to cancel and request a refund.

This applies to physical goods purchased online.

Refunds will include the original purchase price of the goods.

You are responsible for return postage costs unless the goods are faulty or incorrect.

Note: Digital downloads or services where the performance has begun with your consent are not refundable.

3. How to Return Items

If you wish to return a physical product:

Contact us to let us know you are returning the item.

Package the item securely and send it to the address provided by us.

Keep proof of postage in case the return is lost in transit.

4. Processing Your Refund

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be credited to your original method of payment within 14 working days.

Some banks or card companies may take additional days to process the refund, typically 5-7 working days.

5. Partial Refunds & Discounts

If you purchased an item with a discount voucher/code, your refund will reflect the amount you actually paid, not the original listed price.

If an item is returned damaged, used, or not in its original condition, we may issue a partial refund or reject the return.

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately at [your email address].

We will arrange a replacement, repair, or full refund at no cost to you.

You will not be responsible for return postage costs in these cases.